Why can't I see something?¶

What you can see and do in an account depends on your rights. Your administrator sets them for you under Settings → Users, or for your team under Settings → Teams — while you work in a team, the team's rights apply.

So two people in the same account can see different sidebars, and the same person can see different things in two accounts, or in two teams.

A page is missing from the sidebar¶

With none of these, you see No pages available when you open the account:

Ask an administrator for the access you need, or click Switch account to work in another account.

A button says no¶

When you try something your rights don't allow, the message names the right you need:

You need the Delete Clients right to delete clients. Ask an administrator.

Pass that message on to your administrator — it tells them exactly which switch to turn on.

Some buttons are greyed out with No access when you hover over them, and some settings pages show Read only — you can look, but not change anything.

A custom field is missing or locked¶

Each custom field has a level. You see a field if your Custom Field View Level is at least the field's level, and can change it if your Custom Field Edit Level is. Otherwise the message says which level the field needs and which level you have. See Custom fields.

The rights, and what they let you do¶

Each page in these docs starts with a Who can do this box listing the rights it needs, by these names.